Utility Leadership, Pittsburgh Style with Will Pickering

Will Pickering, the CEO of the Pittsburgh Water & Sewer Authority, provides a master class in utility leadership covering a wide range of issues from capital programs to the art of building trust with your customers. Plus, Reese Tisdale joins us for a Bluefield on Tap segment discussing some interesting economic information in the water sector.

In this session, you’ll learn about:

• Will’s background 
• How Will navigated starting at PWSA during the pandemic
• PWSA’s lead service line (LSL) replacement program
• Why PWSA does not undertake partial LSL replacements
• How the LSL replacement program helped rebuild trust in the community
• Will’s tips on rebuilding trust in the community
• How leadership continuity affects utility culture
• PWSA’s capital improvement program, including its water reliability plan
• Why the Pennsylvania legislature put PWSA under PUC jurisdiction
• The impact of PUC jurisdiction over PWSA
• How PWSA succeeded as a public authority in a state favorable to privatization

Resources and links mentioned in or relevant to this session include:

• Will’s LinkedIn profile
• PWSA’s website

Thank You!

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